No one is born being good at interviewing - it is something you must learn to do
Explore the Art and Science of Interview: PROSPECT – Australia’s only proprietary non-law enforcement interview framework, used by elite interviewers around the country
It doesn’t matter who you are, PROSPECT provides the basis for high performance execution of strategies and techniques regardless of the interview complexity or difficulty. For over a decade it has been tested in workplace investigations, compliance regimes, statutory enforcement and security functions. It has now been extended to performance assessments, conflict resolution, coaching, customer service, business process analysis, consulting, clinical assessments, counselling and financial planning. PROSPECT has a proven track record for increasing the amount of reliable information you can obtain in less time, avoiding outdated and outmoded techniques often associated with law enforcement models.
For over a decade New Intelligence has been collecting the latest research and applications both domestically and around the world. This research and experience shows that poorly executed interviews can consume a disproportionate amount of time, are the source of many complaints and dissatisfied clients and can be a platform for misinterpretations and misunderstandings within and between organisations and clients.
It is no longer enough for a practitioner to write out a list of questions and expect answers. The modern interviewer must be conversant and practised in concepts and techniques that include:
- Theming and gaining commitment
- Expectation management techniques
- Understanding specific question-type relationships
- Building objective-based plans
- Influence and persuasion strategies
- Bias mitigation techniques
- Interview environment set-up and management
- Difficulties in deception detection
Leading interviewers use specific techniques in planning to provide structure that allows the agility for successful execution.
As a training framework, PROSPECT makes the Art and Science of Interview easy to understand, using a step by step process that draws on only the best and latest of contemporary research and practice. To make a change and practice new things complete our Online Interview Program.
Art and Science of Interview – 1 and 2 Day Foundations, 3 day Fundamentals
New Intelligence offer the Art and Science of Interview in three formats – the one-day and two-day Foundations courses, and the three-day Fundamentals course.
The one-day Foundations course introduces the PROSPECT model of interview and covers the basics of effective interviewing.
The two-day Foundations course builds on this and provides structure for effective planning, establishing rapport, questioning and information acquisition techniques and appropriate conclusion procedure.
The three-day Fundamentals course is the most comprehensive Art and Science of Interview course. It has been comprehensively tested in the private and public sector and proven to increase information volumes and reduce interview time. The three-day course includes a practice component using video which has been utilised by many clients to manage performance, and assists individuals to focus their professional development.
Behavioural Interview – 5 Day
The Behavioural Interview course builds on the three-day course with the addition of key elements of human behaviour. Drawing on crucial aspects of the New Intelligence Reading People, and Evaluating Truthfulness and Detecting Deception courses, this five-day program provides participants with the structure and strategies for completing interviews, coupled with insights into how to draw meaning from the way people conduct themselves in the interview.
This insight enables the practitioner to adapt their interview strategies to elicit a greater volume of information, and more relevant information.
Art and Science of Interview – Skills Enhancement – 2 Day
This two-day course is designed to be undertaken after completion of the three-day course and provides skills enhancement through advanced techniques. This additional two days is designed for those involved in elite level interviews, and those looking to further develop their interviewing capability.
The course involves advanced questioning techniques including Socratic questioning. It introduces the concept of GADS (Gaps, Anomalies, Discrepancies and Significant points) and how to use them as a tool for assessing credibility.
The most significant aspect of the course is the use of real time interviewing exercises that will allow participants to assess their own performance and look where to make improvements in their follow-up interviews. The use of video cameras and the Griffith Questioning Map facilitate valid insight into interview practices and allows the participants to focus on the specific areas they need to improve.
We have trained thousands of interviewers and the results speak for themselves. So do they:
“I engaged immediately with the content but more specifically with the presentation style that resulted in real contributions for the whole room – without any apparent fear or self-consciousness on behalf of the participants. Very punchy, honest answers provided from honest reactions to answers provided from the floor. Kicking myself that I couldn’t attend earlier. Would consider a career change to specialise in this.”
“I got a lot out of it even though I’ve conducted interviews at a very high level. I think I will be a lot more confident preparing and conducting interviews in future. As you are aware, after the interview at (….) I lost all confidence at completing interviews. I have completed a few since then but this has really made me feel more comfortable in my approach.”
“Brilliant course! I am looking forward to utilising the tools given to me in my role. I learnt a great deal not only about the most effective way to interview but I also learnt a great deal about myself.”
“Loved the course, stretched me to my limits, would recommend this course and would do it again. Thank you.”
“It has provided a new approach to thinking about what was becoming a ‘simple’ skill. Thank you for allowing us to appproach it this way. This was personally confronting, yet extremely rewarding.”
“It may actually be the case that the population to be focused on should be people who will themselves expected to perform interrogations in the future, that is, police and other law-enforcement officers and the like. This component of their training has to involve participation in a variety of structured experimental programs that will allow the probing of the best methods to elicit information. This may involve giving suspects role playing tasks; it may involve off-site isolation; it may involve the planting of stooges in work groups or role groups. The way these programs could be conducted really should be bounded by the limits of our current knowledge and our imaginations.”
Why Torture Doesn’t Work – The Neuroscience of Interrogation
We hope you enjoy the experience that we intend for our website. We do not intend for it to be a sales tool. We do not believe it should convince you that we are the answer to your problem. We want it to be somewhere for you to see if we are worth your interest and effort. If you are interested and prepared to expend a small amount of time, contact us and we will come and meet with you. We have the research, the applications, the people and the nerve to help you improve in entirely new ways.